Contact information

Thank you for visiting Colenumone. If you have questions about our products, orders, shipping, returns, refunds, or other customer service matters, please contact us using the information below.

Customer Support

Brand / Store Name: Colenumone

Email: service@colenumone.shop

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)

Business Information

Business Operator: Muping District Lance Trading Firm

Registered Business Address:

No. 628, Unit 1, Building 22, Zone 16
No. 653, Binhai East Road
Ninghai Sub-district, Muping District
Yantai, Shandong 264000
China

Shipping and Returns

Colenumone works with U.S.-based third-party fulfillment partners. Eligible orders are shipped from within the United States.

Our registered business address is not a shipping warehouse or customer return address.

For returns or exchanges, please contact service@colenumone.shop before sending any items. Our customer support team will provide the designated U.S. return address and instructions after your return request has been approved.

For additional information, please review our Shipping Policy and Return & Refund Policy.

Contacting Us About an Order

When contacting us about an existing order, please include your order number and a brief description of your inquiry so we can assist you.