Refund policy

Last Updated: October 23, 2026

At Colenumone, we want customers to have clear information about returns and refunds before making a purchase.

Colenumone is operated by Muping District Lance Trading Firm. This policy explains our return eligibility requirements, how to request a return, who is responsible for return shipping costs, and when refunds can be expected.

1. 30-Day Return Window

We accept eligible return requests within 30 calendar days of delivery.

The return window begins on the date your order is marked as delivered by the shipping carrier.

To request a return, you must contact us at service@colenumone.shop within this 30-day period.

You do not need to send the item back before contacting us.

All returns must be requested through our customer service team. If your request is approved, we will provide the return instructions and designated return address.

2. Return Eligibility

For returns due to a change of mind, an incorrect size selection, or an item that is no longer needed, the product must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition.

  • The item must be clean and free from stains, damage, pet hair, and odors.

  • Any included accessories, components, and applicable product tags must be returned.

  • Original packaging should be included where reasonably possible.

  • The return request must be submitted within 30 calendar days of delivery.

Opening the package for reasonable inspection does not automatically make a product ineligible for return.

Carefully trying on a product to check its fit is acceptable, provided it remains clean, unused, undamaged, and suitable for resale.

For hygiene reasons, pet diapers, belly bands, and similar products that have been worn during use, soiled, washed, or otherwise used are not eligible for change-of-mind returns.

These restrictions do not prevent customers from requesting assistance for defective, damaged, or incorrect products.

3. How to Request a Return

Please follow the steps below.

Step 1 — Email Customer Service

Within 30 calendar days of delivery, send an email to:

service@colenumone.shop

Please include:

  • Your order number

  • Your name or the email address used at checkout

  • The product you wish to return

  • The reason for your return

  • Photos of the product and packaging, if you are reporting damage, a defect, or an incorrect item

Step 2 — Wait for Return Approval

Our customer service team will review your request and determine whether the item meets the applicable return conditions.

If your request is approved, we will provide the designated return address and shipping instructions by email.

Please do not ship the item before receiving these instructions.

Step 3 — Pack and Ship Your Return

Pack the product securely to help prevent damage during transportation.

Follow the shipping instructions provided in our approval email.

If you are responsible for return shipping, we recommend using a trackable shipping service and keeping your shipping receipt.

Step 4 — Return Inspection

Once your return arrives at the designated return facility, the item will be inspected.

We will confirm whether the return meets the applicable requirements and notify you of the refund outcome.

Important: Our registered business address in China is not a return address. Do not send returned products to that address. The correct return destination will be provided by email after your return request is approved.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change-of-Mind Returns

For eligible returns requested because of personal preference, an incorrect size selection, or an item that is no longer needed:

  • The customer is responsible for return shipping costs.

  • Customers may use a trackable shipping service.

  • Original outbound shipping charges, if paid, are not refundable.

  • No restocking fee is charged.

Defective, Damaged, or Incorrect Products

If you receive a defective product, an item damaged during shipping, or a product different from what you ordered:

  • Colenumone is responsible for the required return shipping costs.

  • If a return is necessary, we will provide a prepaid return label or other authorized return shipping instructions.

  • No restocking fee is charged.

  • Any applicable original outbound shipping charge associated with the affected item will also be refunded.

Please contact us before returning any defective, damaged, or incorrect product.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact service@colenumone.shop within 30 calendar days of delivery.

Include your order number, a description of the issue, and clear photos when available.

We will review the information and explain the appropriate next steps.

When a product defect, shipping damage, or fulfillment error is confirmed, we will arrange an appropriate resolution, including a refund where applicable.

If the affected item must be returned, Colenumone will cover the required return shipping costs.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

6. Refund Processing and Timing

Once the returned product has arrived at the designated return facility, we will inspect it and confirm whether the refund is approved.

For approved returns, the refund is expected to reach your original payment method within 5–10 business days after the returned item has been inspected and the refund has been approved.

The 5–10 business day period refers to the expected arrival of the funds in your original payment method, not merely the date the refund is initiated.

Refunds are issued to the payment method originally used at checkout.

Business days are Monday through Friday, excluding applicable U.S. public holidays.

If you have not received your refund within 10 business days after inspection and approval, please contact service@colenumone.shop so we can help investigate the status.

7. Exchanges

Colenumone does not offer direct exchanges.

If you would like a different size, color, or product, please request a return within 30 calendar days of delivery.

Once your return request is approved, we will provide the return instructions and designated return address.

You may then place a new order for the item you prefer.

New purchases are subject to the pricing, availability, and shipping terms displayed at the time of the new order.

Return eligibility, shipping costs, and refunds remain subject to this policy.

8. Order Cancellations

If you need to cancel an order, please email service@colenumone.shop as soon as possible.

We will check whether your order can still be canceled.

Once an order has been processed for shipment or handed over to the carrier, cancellation may no longer be possible.

If your order has already been delivered, you may submit an eligible return request under this policy.

9. Unauthorized Returns and Return Address Information

Please do not send a product to an address found on our website, a shipping label, or any other document unless our customer service team has confirmed that it is the designated return address for your approved request.

Our registered business address is provided for business identification purposes only.

It is not a shipping warehouse or customer return destination.

Returns sent to an unauthorized address may be delayed or may not reach our designated return-processing facility.

Customers must first email service@colenumone.shop and wait for the return instructions before shipping any item.

10. Contact Information

For questions about returns, refunds, or an existing order, please contact us.

Brand / Store Name: Colenumone

Business Operator: Muping District Lance Trading Firm

Business Type: China Sole Proprietorship

Website: https://colenumone.shop

Customer Service Email: service@colenumone.shop

Customer Service Hours:

Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)

Registered Business Address:

Muping District Lance Trading Firm
No. 628, Unit 1, Building 22, Zone 16
No. 653, Binhai East Road
Ninghai Sub-district, Muping District
Yantai, Shandong 264000
China

Registered Address and Returns

The address above belongs to our business operator and is provided for business identification purposes.

It is not a shipping origin or return address.

Colenumone fulfills customer orders through third-party logistics partners located in the United States.

If you need to return a product, please contact service@colenumone.shop first. After your request has been reviewed and approved, our customer service team will provide the correct return address and shipping instructions.

Please do not send returns to the registered business address in China.