Shipping policy

Last Updated: October 23, 2026

Thank you for shopping at Colenumone. This Shipping Policy explains our shipping destinations, delivery charges, order processing times, estimated delivery periods, and procedures for shipping-related inquiries.

Colenumone is operated by Muping District Lance Trading Firm. Orders are processed and shipped from within the United States through our U.S.-based third-party fulfillment and logistics partners.

1. Shipping Destinations

We currently ship exclusively to the 48 contiguous United States.

Our shipping service does not cover:

  • Alaska

  • Hawaii

  • Washington, D.C.

  • U.S. territories, including Puerto Rico, Guam, and the U.S. Virgin Islands

  • APO, FPO, or DPO military addresses

  • International destinations outside the United States

Shipping availability is confirmed during checkout. Orders with addresses outside our supported delivery area cannot be fulfilled.

2. Shipping Rates

We offer the following standard shipping rates for eligible delivery addresses:

Order Subtotal Standard Shipping Fee
Under $49.00 USD $5.99 USD
$49.00 USD or more FREE

Shipping eligibility is based on the merchandise subtotal after applicable discounts and before taxes and shipping charges.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

We do not charge additional undisclosed shipping fees after an order has been placed.

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment has been confirmed.

Our daily order cutoff time is 5:00 PM Eastern Time (ET), Monday through Friday.

  • Orders placed and confirmed before 5:00 PM ET on a business day begin processing that business day.

  • Orders placed or confirmed after 5:00 PM ET begin processing on the next business day.

  • Orders placed on weekends or applicable U.S. public holidays begin processing on the next business day.

Business days are Monday through Friday, excluding applicable U.S. public holidays.

The order cutoff determines when processing begins. It does not guarantee shipment on the same day.

4. Estimated Shipping and Delivery Time

Our standard delivery estimates are:

Delivery Stage Estimated Time
Order processing 1–2 business days
Shipping transit 4–8 business days
Total estimated delivery 5–10 business days

Shipping transit time begins after an order has been dispatched and transferred to the carrier.

These delivery periods are estimates rather than guaranteed arrival dates. Actual delivery may be affected by weather, carrier operations, peak shopping periods, public holidays, or other circumstances outside our reasonable control.

5. U.S.-Based Order Fulfillment

Colenumone works with third-party fulfillment and logistics partners located in the United States.

Orders are dispatched from U.S.-based fulfillment facilities to eligible U.S. delivery addresses.

Because these orders are shipped domestically within the United States, customers are not required to pay additional import customs duties upon delivery.

The specific fulfillment location and shipping carrier may vary depending on product availability, inventory location, and delivery destination.

6. Shipping Confirmation and Order Tracking

When an order has been shipped, customers will receive a shipping confirmation containing available tracking information.

Tracking updates may take some time to appear after the carrier receives the shipment.

Customers can use the tracking information to monitor delivery progress.

If you have not received a shipping confirmation after the stated processing period, please contact us at service@colenumone.shop with your order number.

7. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review the following information before submitting your order:

  • Recipient's full name

  • Street address and apartment or unit number, if applicable

  • City, state, and ZIP code

  • Contact information

If you notice an error in your shipping address, contact service@colenumone.shop as soon as possible.

We will attempt to assist with an address correction when possible. However, once an order has entered fulfillment or has been transferred to the carrier, an address change cannot be guaranteed.

If a package cannot be delivered because of an incorrect or incomplete address, please contact customer support so that we can review the available options.

8. Delayed, Missing, or Undelivered Packages

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

If your package is delayed beyond the estimated delivery period, please:

  1. Check the tracking information for the latest carrier updates.

  2. Verify the delivery address on your order confirmation.

  3. Contact service@colenumone.shop if you need further assistance.

If tracking indicates that an order was delivered but you have not received it, please check the delivery location and contact us for assistance.

We will review the available shipping records and, where appropriate, work with the carrier to investigate missing or undelivered packages.

Where a package is confirmed lost in transit, we will provide an appropriate resolution in accordance with applicable consumer protection requirements.

9. Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact service@colenumone.shop.

Include the following information where available:

  • Order number

  • Description of the issue

  • Photographs showing the affected product or packaging

Our customer support team will review the issue and provide instructions for the appropriate resolution.

For eligible returns involving damaged, defective, or incorrect products, Colenumone covers the return shipping cost in accordance with our Return & Refund Policy.

10. Returns and Return Addresses

Please contact customer support before sending an item back.

For approved returns, our team will provide the appropriate return instructions and designated U.S. return address.

Do not send returns to our registered business address in China. That address is not a customer return-processing location.

For eligibility requirements, return shipping responsibilities, and refund procedures, please review our separate Return & Refund Policy.

11. Sales Tax

Applicable U.S. sales tax is calculated according to the shipping destination and relevant tax requirements.

Any sales tax collected will be displayed during checkout before the order is submitted.

12. Contact Information

If you have questions about shipping rates, delivery estimates, order tracking, or shipping-related issues, please contact us.

Store / Brand: Colenumone

Business Operator: Muping District Lance Trading Firm

Customer Support Email: service@colenumone.shop

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Registered Business Address:

Muping District Lance Trading Firm
No. 628, Unit 1, Building 22, Zone 16
No. 653, Binhai East Road
Ninghai Sub-district, Muping District
Yantai, Shandong 264000
China

This is the registered business address and is not a warehouse or return address.

13. Policy Updates

We may update this Shipping Policy to reflect changes in our delivery services, operational procedures, or applicable requirements.

Any changes will be published on this page with an updated revision date. The shipping terms applicable to an order are those presented at the time of purchase, subject to applicable law.